Texas Roadhouse Steak Complaint Goes Viral: Kenneth Card Claims He Got Cheaper Steak Instead of Filet Mignon
A customer’s complaint about a steak order at Texas Roadhouse has sparked online debate after Kenneth Card, an Illinois resident, alleged that a restaurant served him a cheaper cut of beef instead of the filet mignon he ordered on three separate occasions.
Card shared his experience in a TikTok video, warning other diners to check that the food they receive matches what they ordered. The complaint concerns a Texas Roadhouse location in Forsyth, Illinois, where Card said he had been dining regularly for more than a year.
The restaurant chain has responded to the allegations, confirming that one order mix-up was corrected but saying it could not verify that the problem occurred three times.
What Did Kenneth Card Claim?
Card said he ordered an eight-ounce filet mignon, priced at approximately $30 at the Forsyth location, but believed he was served an eight-ounce sirloin instead. The sirloin was listed at around $20, creating an approximate $10 price difference between the two cuts.
According to Card, his experience working in hotel and restaurant kitchens helped him recognize the difference in the meat’s texture and appearance.
He said the first time he noticed the issue, he informed staff and received a replacement steak. During a later visit, he said he ate the steak without raising a complaint. When he believed the same issue had happened again, he spoke with a manager.
Card said the restaurant checked the steak and staff confirmed it was not the cut he had ordered. He subsequently shared his account online, explaining that he wanted other customers to be aware of his experience.
His video attracted attention on social media, prompting discussions about restaurant order accuracy, customer service and whether diners can easily distinguish between different cuts of beef.
How Did Texas Roadhouse Respond?
Texas Roadhouse acknowledged the video and said it had looked into Card’s complaint. However, the company said it had not been able to verify that the issue occurred on all three occasions described by the customer.
A spokesperson told Fox News Digital that the mix-up it could confirm was corrected at the restaurant, with management providing Card with the filet mignon he had ordered.
The company also said team members double-check orders for quality and accuracy as food leaves the kitchen. It encouraged customers who believe they have received the wrong meal or an incorrect order to notify their server while they are still at the restaurant so staff can investigate and resolve the problem.
The company’s response differs from Card’s account of repeated incidents. As of the latest reports, there was no publicly confirmed finding establishing that the restaurant deliberately substituted cheaper meat.
Why the Price Difference Matters
Filet mignon and sirloin are different cuts of beef, with differences in tenderness, texture and typical price. Filet mignon is known for its tenderness, while sirloin generally has a firmer texture.
At the Forsyth restaurant, the reported price difference was approximately $10 for the eight-ounce options. That gap became a central part of the online discussion because customers expect a restaurant to deliver the item listed on the order and charge accordingly.
The incident also highlights a practical point for diners: if a meal appears inconsistent with an order, asking the server to check it immediately gives the restaurant an opportunity to correct the mistake before the customer leaves.
Will Kenneth Card Return?
Card said he did not expect to return to the Forsyth location and indicated that he would try somewhere else. His account has drawn attention because he described himself as a regular customer who believed he had experienced the same problem repeatedly.
The broader conversation now centers on two issues: Card’s account of what happened during his visits and the company’s statement that it confirmed one corrected mix-up rather than three.
For customers, the takeaway is straightforward: check the order when it arrives and raise any concerns politely with restaurant staff. For Texas Roadhouse, the episode is a reminder of how quickly an individual customer complaint can gain visibility online.
The allegations remain disputed in part, and the available reporting does not establish that the restaurant intentionally served cheaper steaks. The distinction between a customer’s claim and what the company says it could verify remains central to the story.
